Case Study: MTrading improves trading account usability with Berg Digital

Mtrading uncovers 80% of key usability issues with Berg Digital

Mtrading, an online broker offering Forex, stocks, and cryptocurrencies, sought to enhance the user experience of its web-based personal trading account. They engaged Berg Digital to conduct usability testing to identify friction points from a first-time login through to executing a first trade.

Berg Digital implemented an in-depth usability study following the Nielsen Norman Group framework with five participants. The solution identified key areas for improvement, including streamlining the onboarding funnel to reduce drop-off, clarifying the copy trading setup with a guided wizard, and making navigation between asset classes more intuitive for faster trading. The vendor's research provided actionable insights to make the platform more seamless and empowering for traders of all levels.

Mtrading