Case Study: Lowe's achieves flexible, customer-focused sales transformation with beqom

How Lowe’s Transformed into a Customer-Focused Omni-Channel Retailer

Lowe’s was undergoing a shift to a customer-centric, omni-channel retail model and needed to change front-line behavior to drive sales. The company’s legacy incentive systems and Excel/Access tools couldn’t support flexible variable compensation, clear commission explanations, or reliable handling of retroactive data changes across its 2,000+ North American stores, so Lowe’s turned to beqom for compensation management software.

beqom implemented a robust, scalable compensation management solution that gave Lowe’s central control, visibility, and the flexibility to manage complex incentive plans. The system improved transparency for employees, reduced compensation disputes through better auditability, and enabled faster, more accurate recalculations as business rules or employee data changed, helping Lowe’s align rewards with its new omni-channel strategy.

Lowe's

Holly Toth

VP HR Operating Systems