Case Study: Ashby saves 12 hours a week with Bento

Scaling customer success with in-product onboarding

Ashby, a modern all-in-one hiring solution, needed a better way to onboard and activate customers as its highly configurable product and growing customer base made the existing Notion-based implementation process hard to scale. The team wanted a more tailored, in-context experience that would help users move through setup without getting lost in external docs or requiring constant manual tracking.

Bento provided Ashby with in-product onboarding experiences that let customers self-serve at their own pace while giving contextual guidance inside the product. With Bento, Ashby streamlined onboarding, reduced engineering overhead, and saved its Scaled CS team at least 12 hours per week, with Jared Haynes also noting that the automation saved at least 2 hours per SMB customer.

Ashby

Jared Haynes

Scaled Customer Success Manager