Case Study: Conveyor achieves 2x higher activation with Bento

Conveyor increases activation by 2x and identifies PQLs with Bento

Conveyor, the world’s first end-to-end customer trust platform, wanted a smoother early customer journey but was seeing users bounce after sign-up. Their existing homegrown onboarding and Appcues tours were choppy, often ignored, and not aligned with what prospects saw on the marketing site.

Using Bento’s onboarding and activation experience platform, Conveyor rebuilt its guide with branching flows, automated steps, and Slack notifications for sales and customer success. In the first month, users who engaged with Bento-powered guides activated at 2x the rate of those who didn’t, and the team also began identifying PQLs and entering sales conversations with better context.

Conveyor