Case Study: Assembled reduces onboarding time by 25% with Bento

Assembled reduces onboarding time by 25% with Bento

Assembled, a workforce management platform that helps support teams improve scheduling, forecasting, and analytics, needed a faster way to onboard customers as its business grew. Its hands-on, white-glove implementation approach worked for early customers, but it didn’t scale well and slowed down smaller teams that wanted to get up and running quickly. To solve this, Assembled turned to Bento for interactive onboarding and activation experiences.

With Bento, Assembled launched proactive, native-feeling onboarding journeys that let users opt into relevant paths, track progress, and surface where they were getting stuck. The implementation took only a few hours of engineering time, and within the first months after launch Assembled reduced time to completion of implementation by 25%. Bento also helped the team reclaim about 15 hours per week previously spent on 1:1 onboarding calls.

Assembled

Sam Dehart

Implementation Experts