Case Study: iForte Solusi Infotek achieves 203% ROI and streamlined lifecycle workflows with Bentley

Indonesian Network Communications Operator Digitalizes Data, Optimizes Lifecycle Workflows

iForte Solusi Infotek, a fast‑growing Indonesian fiber‑optic network operator managing over 6,000 km of cable, faced fragmented data and unsystematic manual processes across engineering, planning, sales, and maintenance that slowed project delivery and customer response. To centralize information and streamline lifecycle workflows, iForte engaged Bentley and deployed Bentley Communications applications—including MicroStation, Bentley Fiber, Bentley Inside Plant, Bentley Expert Designer Communications, and Geo Web Publisher for Communications—to build a connected digital fiber‑optic management system.

Bentley migrated disparate datasets into a centralized, real‑time platform and enabled web access, redlining, and integrated engineering-to-operations workflows, improving planning from 8 hours to 2 hours (4× faster), cutting end‑to‑end sales activity from 60+ minutes to 6 minutes (customer delivery +90%), reducing mean time to repair by at least 2 hours, and avoiding 1,300 meters of cable in one redesign. The USD 230,000 Bentley solution yielded USD 699,000 in cost savings and a 203% return on investment over three years.

iForte Solusi Infotek

Taufan Yudha Perdana

Fiber Optic Manager