Case Study: City of Beaumont achieves streamlined benefits administration and same-day support with Bentek

How Service Culture Helped Revolutionize Benefits in Texas

The City of Beaumont, TX (~1,000 employees) tapped Benefits Administrator Susan Krystofiak to modernize a benefits program that had cycled through three platforms in ten years. The prior systems lacked payroll integration, required extensive manual entry, and offered poor customer support, creating errors and slow resolution. Susan selected Bentek’s benefits administration and enrollment platform to address these gaps.

Bentek implemented its SLED-focused platform with payroll integration and automated workflows, paired with responsive “Bentexpert” support. The City of Beaumont realized measurable gains: payroll imports reduced to under 30 minutes, phone support averaging less than 1 minute, and same-day email responses—cutting manual work, reducing errors, and freeing the benefits team for more strategic tasks.

City of Beaumont

Susan Krystofiak

Employee Benefits Administrator