Case Study: New Bangkok International Airport improves passenger self-service with BenQ interactive displays

New Bangkok International Airport - Customer Case Study

The New Bangkok International Airport (BKK) faced a challenge with increasing passenger numbers, as its information counters were frequently overwhelmed with queries, causing long queues. To boost satisfaction and meet demand, the airport sought to install durable, large-format interactive kiosks to provide travelers with instant access to flight and tourist information. They selected a solution from BenQ utilizing their Interactive Displays.

BenQ's solution involved equipping the terminals with their interactive displays, which featured bright, durable touchscreens capable of accepting multi-point input. This allowed passengers to quickly navigate and obtain information without waiting in line. For the airport, the result was significantly easier navigation for passengers even during peak seasons, a major reduction in manpower and training costs, and an enhanced reputation as a state-of-the-art hub, all achieved with the help of BenQ.