Case Study: Bissell & Associates Insurance streamlines payroll and saves time with BenefitMall

Bissell & Associates Insurance - Customer Case Study

Bissell & Associates Insurance, a second-generation family-owned agency, faced significant challenges with its payroll processing. After managing it in-house, the company switched to multiple providers but continued to be burdened by incorrect W-2s and manual back-office tasks that took time away from client service. This led them to seek a new solution with BenefitMall.

BenefitMall implemented its payroll service, resulting in a seamless transition with zero issues. The solution provided an employee self-service portal and corrected the previous problems with tax forms. The agency also saved hundreds of dollars annually. BenefitMall's combination of technology and customer service allowed the team to focus on their core insurance business.

Bissell & Associates Insurance

Cindy Pack

Office Manager