Case Study: Valencia College achieves streamlined eligibility management and improved employee engagement with Benefitfocus Benefitplace

Valencia College - Customer Case Study

Valencia College, a multi-campus community college in the Orlando area with over 65,000 students and 3,700 employees (about 1,600 benefits-eligible), faced growing complexity in benefits administration. With faculty, administrative and variable-hour staff and new ACA eligibility rules, their legacy enrollment system lacked the flexibility to manage varied eligibility, automate error-prone processes, or educate employees effectively about benefits options.

Valencia implemented Benefitfocus Benefitplace, using single sign-on, configurable enrollment workflows, automated carrier and payroll data transmission, and reporting dashboards for targeted communication. The result was simplified eligibility management, fewer manual errors, greater administrative efficiency and accuracy, and improved employee engagement and service—helping benefits staff focus on strategic guidance and employees choose the right plans.

Valencia College

Tom Keller

Director of Benefits