Case Study: Regional US-Based Health Insurance Provider achieves $9.2M in cost savings and improved customer experience with Benefitfocus (Benefitplace)

US-Based Health Insurance Provider - Customer Case Study

Benefitfocus provides Benefitplace, a single-platform SaaS solution that supports enrollment, billing and data management for health plans. A regional U.S. health plan (2,500 employees, $3.5B revenue, 2.5M members) faced costly, hard-to-maintain legacy systems that produced errors, slow processing and a fragmented customer experience.

The plan unified enrollment, data exchange and billing on Benefitplace with BPO support to automate processes and improve data quality and flexibility. A Forrester TEI study found $9.2M in cost savings over three years (including $6.3M avoided IT development), a 40% rise in online enrollment, an 82% drop in manual billing, headcount efficiencies, higher NPS and greater market agility.