Case Study: UNC Hospitals achieves reassuring, streamlined benefits enrollment with Benefitfocus

UNC Hospitals earns Open Enrollment NPS 10 with Benefitfocus

UNC Hospitals, a large healthcare organization, needed to manage complex annual open enrollment for over 1,100 medical residents and fellows on a unique academic-year benefit cycle. They sought a reliable partner to provide expertise and platform management, especially critical as their small benefits team handled both new resident onboarding and open enrollment simultaneously. They turned to Benefitfocus for their benefits administration platform and support services.

Benefitfocus provided dedicated, knowledgeable support that made the customer feel like a top priority, offering reassurance and strategic guidance on platform setup and management. The solution centralized enrollment information for employees and delivered a smooth open enrollment experience. As a measurable result, UNC Hospitals reported an outstanding Open Enrollment Net Promoter Score (NPS) of 10 with Benefitfocus, highlighting exceptional satisfaction. The long-term partnership, dating back to 2005, underscores the sustained value and trust in the vendor's service.

UNC Hospitals