Case Study: UNC Hospitals achieves streamlined benefits enrollment and reassurance with Benefitfocus

UNC Hospitals - Customer Case Study

UNC Hospitals’ Office of Graduate Medical Education (part of UNC Health) manages benefits for more than 1,100 residents, fellows and trainees on an academic-year plan (July–June). With benefits administration often handled by a one-person team, they faced the challenge of running annual open enrollment while simultaneously onboarding new trainees and needing reassurance, expert guidance and a clear, centralized way to manage enrollments.

Benefitfocus provided a dedicated, experienced customer success team and a single platform to centralize enrollment information, advise on State Health Plan and affiliate setup, and personalize support throughout open enrollment. The result was a simpler, more navigable enrollment experience, smoother onboarding for new residents, higher administrator confidence and an Open Enrollment NPS of 10.

UNC Hospitals

Ginny Mays

GME Business and Operations Manager