Case Study: The GEO Group achieves 24/7 employee engagement and accurate benefits enrollment with Benefitfocus

The GEO Group - Customer Case Study

The GEO Group, Inc., a global provider of correctional, detention and community re-entry services with about 15,435 U.S. employees across 106 facilities, faced a benefits-communication challenge: a 24/7, largely non-desk workforce with limited email access relied on paper, posters and meetings, causing delays, confusion and difficulty explaining cost and ACA-compliant plan choices.

GEO implemented Benefitfocus Benefitplace™ and a Benefits Service Center, combining an online enrollment platform with phone-based benefits specialists. The solution delivered 24/7 access via web and mobile, decision-support tools, and automated integrations with payroll and vendors—resulting in improved employee education and engagement, greater data accuracy, and the rapid onboarding of 750 acquired employees with benefits effective on day one.

The GEO Group

Susan Story

Director of HR Information Systems