Case Study: QBE Insurance Group achieves seamless integration, transparency and major time savings with Benefitfocus Benefitplace

Seamless Integration for Transparency and Time-Savings

QBE Insurance Group Limited, a global specialty insurer with operations in 37 countries, was managing benefits through a legacy ERP-based system that added complexity and forced manual work. With a small benefits team and a dedicated HR systems group, QBE spent excessive time updating plans, testing open enrollment and answering employee questions, while employees struggled to understand their options.

QBE implemented Benefitfocus Benefitplace™ with Health Insights and the Benefits Service Center, integrating benefits administration with their HCM and delivering personalized plan comparisons and data-driven recommendations. The result: dramatically improved employee engagement and education (nearly 100% completion early in open enrollment), reduced overhead through scalable service support, and new reporting transparency that freed the team to focus on benefits strategy and cost control.

QBE Insurance Group

Michelle Running

Lead Benefit Analyst