Case Study: Regence Bluecross achieves $9.2 million in cost savings with Benefitfocus Benefitplace

Regence Bluecross saves $9.2 million with Benefitfocus

Regence Bluecross faced challenges with its expensive and difficult-to-maintain legacy enrollment and billing applications. These systems created a disjointed customer experience that put key accounts at risk. To address this, they turned to vendor Benefitfocus and its Benefitplace™ platform.

Benefitfocus implemented a unified platform for enrollment, data exchange, and billing, supported by BPO services to automate processes. This solution provided Regence Bluecross with significant cost savings and improved operational flexibility. The measurable results, delivered by Benefitfocus, included $9.2 million in cost savings, higher Net Promoter Scores from an improved customer experience, and an enhanced ability to compete in the marketplace.

Regence Bluecross