Case Study: North Carolina State Health Plan streamlines benefits administration with Benefitfocus Benefitplace

North Carolina State Health Plan saves $3.6 million annually with Benefitfocus

North Carolina State Health Plan faced a massive administrative challenge managing benefits for nearly 500,000 active and 230,000 retired state members. Buried in paper forms and faxes, open enrollment was passive and processing life events took up to three months. New state legislation mandating tobacco attestation forced them to quickly find a solution. They turned to vendor Benefitfocus for its Benefitplace platform to streamline operations and ensure compliance.

The solution implemented by Benefitfocus automated enrollment and integrated with over 20 carriers, eliminating manual errors and paper. This provided a single enrollment experience for medical and voluntary benefits. The measurable impact was significant: dependent audits saved an estimated $3.6 million annually, targeted communications increased Dependent Care FSA enrollment by 20%, and life event processing became instantaneous. Benefitfocus also provided dedicated support via its Benefits Service Center.