Case Study: National Express simplifies benefits administration and improves employee experience with Benefitfocus

National Express simplifies benefits for 20,000 employees with Benefitfocus

National Express LLC (NELLC), a complex organization with 20,000 employees across numerous union and non-union groups, faced significant challenges in administering benefits. Their intricate structure, which included 50 legacy health plans and many eligibility categories, required a highly customizable solution to automate a previously paper-driven process and support a lean in-house team. They partnered with vendor Benefitfocus to find a solution.

Benefitfocus implemented its comprehensive benefits administration platform and services, including a centralized online hub, mobile app, and dependent eligibility verification. This solution allowed NELLC to modernize enrollment, expand benefits offerings, and eliminate the need for up to 10 separate vendors. The results included a vastly improved employee experience, a more efficient lean internal team, and the ability to easily add new benefits like pet insurance. Benefitfocus provided the strategic guidance and automation necessary for NELLC to elevate its entire benefits package.

National Express