Case Study: a manufacturing company achieves seamless benefits administration with Benefitfocus

Manufacturing Company streamlines benefits for 2,200 employees with Benefitfocus

A manufacturing company with a 2,200-person dispersed workforce faced significant benefits administration challenges after leaving Benefitfocus. Their previous vendor had service accountability issues, poor reporting, integration gaps with payroll, and failed to support employees without computer access, leading to a poor enrollment experience.

Returning to Benefitfocus and utilizing its Benefitplace platform, mobile app, and contact center, the company implemented a flexible solution. Benefitfocus provided a designated support team, robust HCM integrations, and multiple enrollment channels. The result was a smooth implementation, an enhanced employee experience with mobile and phone access, and restored administrative control and reporting capabilities for the HR team.