Case Study: Clay County School District achieves smooth, self-service open enrollment with Benefitfocus

Clay County School District - Customer Case Study

Clay County School District, a K–12 district serving 5,500+ employees across a 601-square-mile area in Northeast Florida, needed a reliable way to manage open enrollment while ensuring accuracy and compassionate service. With a single benefits coordinator juggling two unions and complex bargaining agreements, the district’s goals were a clean OE file, no overtime for staff, and fewer employee questions during enrollment.

Benefitfocus’ Benefitplace platform, supported by a responsive account team (including a customer success manager and renewal specialist) and The Bailey Group, delivered redesigned site content, a consolidated benefit catalog, and strong configuration support. The result was the district’s smoothest OE yet—self-service access for employees, fewer inquiries to the coordinator, a clean enrollment process and an Open Enrollment NPS of 9.

Clay County Schools District

Sheila Gann

Coordinator of Health Benefits