Case Study: Regence BlueCross cuts nightly file processing 70% and reduces errors 35% with Benefitfocus Benefitplace Exchange

Better Data Quality Means Better Business at Regence

Regence, a nonprofit family of Blue Cross and Blue Shield plans serving about 2.5 million members across Idaho, Oregon, Utah and parts of Washington, faced a data-processing crisis as rapid group-business growth pushed monthly loads to as many as 250,000 subscriber records. Staff were loading entire enrollment files just to detect changes, generating roughly 5,000 errors per month that required manual corrections, straining resources and limiting new-group onboarding.

Regence implemented Benefitfocus Benefitplace Exchange to automate file processing and manage change-only files, which cut nightly processing volume by 70% and allowed a 70% reduction in file-processing headcount. The solution reduced errors by 35%, automated audits (completed in 24–48 hours), improved renewal transparency and reporting, enabled Regence to triple the number of groups implemented with 834 files, and delivered a positive ROI within 36 months.

Regence Bluecross

Tom Allred

Enrollment Automation Support