Case Study: National Express achieves streamlined, automated benefits administration with Benefitfocus

Benefitfocus Delivers Automation and Expert Guidance to Simplify Benefits Administration

National Express LLC (NELLC), the North American subsidiary of Mobico Group, employs more than 20,000 people across 34 states and two provinces with a highly complex benefits landscape — 24 payroll groups, 79 contribution bands, 50 legacy health plans, union and non‑union workers and many part‑time employees. With a lean in‑house benefits team, NELLC needed to modernize a paper‑driven enrollment process, accurately manage dozens of unique eligibility rules, control costs and expand offerings without adding administrative burden.

By partnering with Benefitfocus, NELLC implemented an automated, customizable benefits platform — including a mobile app, centralized benefits hub, dependent verification, billing/COBRA support, contact center and communications — that simplifies enrollments and handles one‑off rules and acquisitions. The result: a smoother digital enrollment employees prefer, fewer vendors and no need to expand the internal team, the addition of new benefits like pet insurance and identity protection, ongoing strategic guidance, and increasing ROI that frees the team to focus on higher‑value work.

National Express

Laura Dilallo

Despite the challenges