Case Study: Tops Friendly Markets saves time and money and boosts administrative efficiency with Benefitfocus Benefitplace

Automation Saves Time and Money

Tops Markets, a full-service grocery chain with more than 160 stores and 15,000 employees (2,500 benefit-eligible), relied on a paper-based enrollment process run by a two-person benefits team. As the workforce grew and became geographically dispersed, the manual system caused duplicate data entry, paperwork errors, and required multiple in-person enrollment meetings, making benefits communication and administration increasingly inefficient.

Tops implemented the Benefitfocus Benefitplace platform to centralize enrollments and communications. The online system captures employee data directly, reducing re-keying and errors, and provides a library of educational videos and tools for geographically dispersed associates—resulting in significant time and cost savings, improved administrative efficiency, and clearer employee communication.

Tops Friendly Markets

Teresa Klawon

Benefits Administrator