Case Study: Springer Medical Associates achieves faster billing and improved collections with Benchmark Systems Revenue Cycle Management

Springer Medical Associates - Customer Case Study

Springer Medical Associates, a rural health clinic in Lexington, Tennessee, needed help managing billing and collections while struggling to keep a full-time collections specialist, train new staff, and maintain confidence in off-site handling of their revenue cycle. Benchmark Systems provided its Revenue Cycle Management solution to support the clinic’s expedited billing and payment collections process.

With Benchmark Systems’ RCM solution in place, Springer Medical Associates reduced days in accounts receivable by 34%, lowered total A/R by 27%, and increased patient payment collections by 10.4%—with the case study also noting more than a 100% increase in patient payment collections. Benchmark Systems helped free the medical staff to focus on patient care and gave the clinic greater peace of mind that billing and collections were being handled reliably.

Springer Medical Associates

Alecia Springer

Springer Medical Associates