Case Study: Aviation and Occupational Medicine streamlines appointment scheduling with Benchmark Systems

Aviation and Occupational Medicine cuts phone calls and redundant scheduling work with Benchmark Systems

The customer, aviation and occupational medicine, faced challenges with a manual appointment scheduling process. Their previous web-based system only allowed patients to request appointments, which then required staff to manually confirm them. This inefficiency was time-consuming for the practice and led to delays for patients, resulting in increased phone calls and redundant work for the front desk staff as they dealt with appointments that had already been booked online.

Benchmark Systems implemented its Practice Management (PM) solution to provide true patient self-scheduling. This eliminated the manual back-and-forth process, allowing patients to book appointments directly at their convenience. Benchmark Systems' solution tremendously cut down phone calls and redundant work for the front desk staff, significantly streamlining their workflow and improving efficiency.

Aviation and Occupational Medicine