Case Study: Aviation and Occupational Medicine streamlines appointment scheduling with Benchmark Systems

Aviation and Occupational Medicine - Customer Case Study

Aviation and Occupational Medicine worked with Benchmark Systems to address an inefficient scheduling process. Their previous web-based scheduling tool still required staff to manually confirm appointments, creating delays for patients and extra workload for the front desk, including increased phone calls and rescheduling.

Benchmark Systems implemented Benchmark PM Patient Self Scheduling, which eliminated the back-and-forth of booking appointments and let patients book directly online at their convenience. The result was a major reduction in phone calls and redundant work, with Toni from Aviation and Occupational Medicine noting that it “has helped our work-flow at the front desk with phone calls and email responses tremendously.”

Aviation and Occupational Medicine

Toni

Aviation and Occupational Medicine