Case Study: Multinational Conglomerate Business Company achieves rapid, mobile-first incident reporting (5,000+ reports in 4 months, 75% mobile) with Benchmark Gensuite

Revolutionizing concern reporting with incident management software & mobile quick response (QR) code technology

Multinational Conglomerate Business Company, a diversified global group with 115 sites and 15,000 employees, needed a proactive, mobile-capable incident management solution to capture near misses and concerns across resources, agribusiness, logistics and energy operations. The company selected Benchmark Gensuite’s Concern Reporting application and Gensuite Mobile to provide offline access, anonymous reporting, contractor use and multilingual options while digitizing visibility and training across sites.

Benchmark Gensuite deployed Concern Reporting with QR code-enabled mobile forms and a Train-the-Trainer rollout, launching and training employees in three months. The program produced rapid adoption: 2,800 trained mobile users, 5,000+ concern reports in four months (75% via mobile) and 3,000+ corrective actions closed, improving contractor management, incident visibility and establishing a repeatable incident management process.