Case Study: Multinational Consumer Products Company achieves 5,000+ safety improvement submissions and improved employee engagement with Benchmark Gensuite

Enhancing Employee Engagement for safety performance improvement

Multinational Consumer Products Company, a Europe‑headquartered firm with 500 global locations and a strong Asia/Pacific manufacturing presence, needed to engage employees and shop‑floor workers in safety improvement opportunities across its APAC operations. The company’s challenge was to replace a cumbersome paper‑based reporting system with real‑time, mobile-enabled visibility so department managers could receive, assign and act on SIOs quickly and build employee confidence in reporting; they engaged Benchmark Gensuite’s Concern Reporting solution to meet this need.

Benchmark Gensuite configured its Concern Reporting application (and leveraged its Data Insights analytics) to match local nomenclature, enable mobile and anonymous reporting, initiate workflow and notifications copying reporters and managers, and automate weekly/monthly site reports. The deployment yielded measurable impact: over 5,000 safety improvement opportunities logged in the first 18 months, site “hotspots” identified (packaging accounted for >50% equipment‑related items), operational controls improved, and an employee reward program instituted to sustain engagement.