Case Study: Top Mobility Systems Manufacturing and Service Company achieves 86x increase in issue capture and $20M in program savings with Benchmark Gensuite

Accelerating issue resolution using quality management system software

Top Mobility Systems Manufacturing and Service Company, a global mobility systems manufacturer and service provider, needed a quality management solution to streamline logging of nonconformities, speed issue resolution, increase visibility between field technicians and quality managers, and provide enterprise-wide in-depth training. They engaged Benchmark Gensuite to deploy its Quality Management System software (Benchmark’s Quality Management suite) with mobile reporting and integrated analytics.

Benchmark Gensuite implemented its cloud-based Quality Management suite with mobile and online defect reporting, automated alerts, root-cause tracking, customizable analytics, and in-person training for over 5,000 employees. The deployment drove measurable impact: issue capture rose 86x in two years, generated 50+ manufacturing change orders, enabled $1M in quality-related investments in year one and $20M in program savings, and greatly improved visibility and resolution tracking for field technicians and quality managers.