Case Study: Leading Multinational Mobility Manufacturer achieves 86X issue capture and $10M savings with Benchmark Gensuite

Accelerating issue resolution using quality management system software

Leading Multinational Company, a top mobility systems manufacturer with global facilities, needed a quality management system to streamline logging of nonconformities, accelerate issue resolution, improve visibility between field technicians and quality managers, and support mobile, enterprise-wide deployment and analytics. They partnered with Benchmark Gensuite to deploy the Gensuite Quality Management System software.

Benchmark Gensuite implemented its cloud-based Quality Management suite with mobile and online defect reporting, root-cause tracking, automated alerts, and customizable analytics, plus in-person training for over 5,000 employees. The deployment increased issue capture rate 86x in two years, generated 50+ change orders, produced $1M in quality-related investments in the first year and $10M in program savings, and delivered company-wide visibility and faster resolution of quality issues.