Case Study: Sodexo improves real-time customer feedback and service with Benbria Loop Experience Platform

Sodexo Connects with Customers at Federal Reserve Bank Food Service Locations Using The Loop Experience Platform

Sodexo, working at the Federal Reserve Bank food service locations in New York and New Jersey, needed a way to capture guest feedback in real time and report on it as part of its KPIs. The goal was to close the loop quickly on customer issues while maintaining a fast, efficient, guest-centric service experience across three busy locations.

Benbria implemented the Loop Experience Platform, deploying kiosks at key touchpoints to collect in-the-moment feedback and allow Sodexo staff to act on issues immediately. With Loop, Sodexo was able to make operational improvements, adjust menu offerings, respond to shortages like cutlery and condiments, and escalate or remediate concerns within minutes, helping strengthen customer satisfaction and client reporting.

Sodexo

Kevin Haeger

General Manager