Case Study: Sodexo boosts food service feedback collection with Benbria Loop

Sodexo boosts survey responses across campus food service with Benbria

The customer, Sodexo, a food service provider for Trinity Western University, faced the challenge of collecting sufficient customer feedback without relying on inefficient manual surveys. To address this, they partnered with the vendor Benbria and implemented its Loop platform to automate the feedback collection process.

By using Benbria's Loop solution, Sodexo was able to significantly increase the number of survey responses received across all of its food service locations at the university. The vendor's product enabled automated feedback collection, which provided Sodexo with valuable customer insights to help improve the guest experience.

Sodexo