Case Study: Global Snacking Leader Simplifies Benefits and Rebuilds Employee Trust with Ben

How a global snacking leader simplified benefits and won back employee trust

Global Snacking Leader, a global FMCG snacking company, was struggling with a complicated and frustrating benefits experience for employees, especially factory staff. The legacy setup created manual work for HR and payroll, messy pension scenarios, and limited flexibility, while the team also needed a better way to reach a disconnected workforce. They turned to Ben’s benefits platform to modernise the experience without increasing budget.

Ben implemented a more configurable benefits platform with tailored pension workflows, rules-based eligibility, live reporting across multiple payroll cycles, and a simpler employee journey with fewer clicks. Ben also supported rollout with multi-channel communications, including Yammer, targeted emails, factory posters with QR codes, and explainer videos. The result was stronger stakeholder confidence, reduced admin burden, clearer employee journeys, and faster decision-making—helping restore employee trust and giving the company a more agile benefits operation.