Case Study: Smartfit Mexico improves recurring payment collection with Belvo direct debit

Smartfit MeXICO strengthens collections with Belvo and a minimal chargeback rate

Smartfit Mexico, a major gym chain, sought to maximize revenue collection and reduce involuntary churn caused by expired credit cards and payment failures for its membership fees. To address this challenge, they partnered with Belvo to implement its direct debit platform.

By integrating with Belvo, Smartfit Mexico automated its recurring payment collections directly from customers' bank accounts. This solution provided greater reliability than traditional card networks and significantly reduced chargeback rates. The CFO stated that Belvo not only strengthened the stability of their collections but also enabled a clear message of financial inclusion by allowing members to pay without a credit card.

Smartfit MeXICO