Case Study: Tower Federal Credit Union achieves major time savings and reduced paper with Bellwether Purchasing Software

Tower Federal Credit Union - Customer Case Study

Tower Federal Credit Union, a member‑owned, not‑for‑profit institution headquartered in Laurel, MD with over 195,000 members and 400+ staff, faced an overwhelming, paper‑heavy purchasing process. Kathi Weldon, Purchasing Manager, struggled with manual requisitions routed by inter‑office mail that often lacked proper descriptions or approvals, causing frequent delays and rework.

Tower implemented Bellwether’s Purchasing, Inventory and Receiving modules (with some customization) to automate core processes, reduce paper, and improve visibility. The solution delivered substantial time savings, easier inventory chargebacks to departments using built‑in reports, and better PO tracking; Tower now plans to add the Requisitions module to complete an end‑to‑end automated workflow.

Tower Federal Credit Union

Kathi Weldon

Purchasing Manager