Case Study: Calgon Carbon achieves improved global IT service delivery with Bell Techlogix

Calgon Carbon supports 1,500 users across 35 locations with Bell Techlogix

Calgon Carbon, a leading global manufacturer of activated carbon products, required a trusted IT partner to provide high-quality end-user services, maintain a secure infrastructure that met federal ITAR requirements, and manage hardware and software lifecycles. They sought a results-driven strategy for continual service improvement from their vendor, Bell Techlogix.

Bell Techlogix became a full IT outsource provider for Calgon Carbon, supporting over 1,500 users across 35 global locations. A significant part of their solution was the implementation of ServiceNow for full ITIL service management. The partnership resulted in a robust foundation for automation and analytics, with the Bell Techlogix service desk supporting over 20,700 annual contacts, ensuring continuous improvement and meeting the client's complex IT and security needs.

Calgon Carbon