Case Study: Chatbot achieves better bot-building and testing capabilities with Belitsoft

Custom Chatbot Development for a Chatbot Store / PAAS for Bot-Building

The customer, a chatbot-building PaaS startup, engaged the vendor Belitsoft to augment its development team. The challenge was to create two new chatbots for its platform's store—an Ordering & Loyalty Program Chatbot and a Weather Forecast Chatbot—while also adding testing specialists to ensure high-quality, stable functionality.

Belitsoft developed both chatbots, which involved creating interaction scenarios and connecting APIs. The team also implemented a thorough testing process, finding and resolving 482 bugs. The solution enhanced the platform's main components, resulting in two widely-used chatbots that provide a superior messaging experience for end-users.

Chatbot