Case Study: The Watergate Hotel achieves higher TripAdvisor scores and seamless staff communication with Beekeeper

Watergate Hotel - Customer Case Study

The Watergate Hotel, a 336-room luxury property in Washington, D.C., faced a people-and-communication challenge after a $200 million renovation: connecting 280 frontline employees across front desk, housekeeping and food & beverage to ensure seamless guest service and eliminate missed bulletin-board messages. To modernize internal communications and reinforce guest experience, the Watergate selected Beekeeper’s team app (group messaging and digital signage) as its mobile internal communications platform.

Beekeeper implemented its team app companywide to deliver real-time group messaging, training, onboarding and employee recognition, closing communication gaps between shifts and departments. As a result of Beekeeper’s solution, internal communication became the foundation of daily operations and the hotel saw a measurable spike in TripAdvisor scores and reviews, reflecting improved guest satisfaction.

Watergate Hotel

Jeff David

Managing Director