Case Study: Life Time Inc. achieves 60% monthly frontline engagement and a 5+ point NPS increase with Beekeeper

How Life Time Inc Earned Its Highest Employee NPS During A Pandemic

Life Time Inc., a health and wellness company with more than 150 locations and over 32,000 team members, faced abrupt club closures in March 2020 and furloughed 90% of its workforce. With fewer than half of employees having email and a largely frontline, part-time staff, Life Time needed a compliant, company-wide way to reach every team member and maintain trust — so they relied on Beekeeper and its mobile collaboration platform (known internally as LT Grid).

Beekeeper was designated as the single source for critical company news: Life Time consolidated communications into a single “Company News” stream, deactivated unit streams, broadcast frequent leadership videos, and used 150+ group chats to coordinate staggered reopenings. The results were measurable — 60% monthly active users (about 45% weekly), 1,600+ new logins in one day, 25,000 views on an executive video, and a 5+ point increase in NPS — and Life Time continues to use Beekeeper’s analytics to drive further engagement growth.

Life Time Inc.

Laura Kennedy

Internal Communications Manager