Case Study: Heathrow achieves 24/7 real-time communication and streamlined shift management with Beekeeper

Heathrow - Customer Case Study

Heathrow, Europe’s largest airport with 6,500 employees and 78 million annual passengers, faced the operational strain of a 24/7/365 facility: siloed communications (bulletins and word of mouth), paper-based scheduling and difficult shift management, and a need to better connect frontline staff and boost engagement. Heathrow engaged Beekeeper’s mobile digital workplace to address shift management, real-time communications and frontline reporting.

Beekeeper deployed its app so frontline workers could report issues, move scheduling from paper to employee-managed shifts, receive targeted and company-wide messages, share moments via #lifeatheathrow, and use daily briefing sheets when in-person meetings weren’t possible. The Beekeeper solution produced faster real-time communication aligned with Heathrow’s operations, improved incident response and safety, streamlined shift administration, and increased employee recognition and engagement.

Heathrow