Case Study: The Watergate Hotel achieves higher guest service scores and faster staff communication with Beekeeper

Beekeeper Communication Tools Improve Guest Service Scores at The Watergate Hotel

The Watergate Hotel, a 336‑room, 20,000‑square‑foot event property in Washington, D.C. with 280 employees, needed a modern way to connect its hospitality workforce after a $200M renovation. Before adopting Beekeeper’s employee communications app, the hotel relied on printed notices and bulletin boards and had no reliable way to ensure time‑sensitive messages reached the right teams across day and night shifts.

Beekeeper delivered a digital communications platform — real‑time calls‑to‑action, news feeds with photos, digital signage and shift‑to‑shift updates — that became the hotel’s primary internal channel. The solution sped up issue resolution, enabled more personalized guest service and employee recognition, boosted staff engagement and culture, and drove measurable improvements in guest service and TripAdvisor scores, helping the Watergate Hotel maintain five‑star experiences.

Watergate Hotel

Jeff David

Managing Director