Case Study: Service Credit achieves 75% more efficient call management with BeCloud Solutions' BeInContact

Service Credit - Customer Case Study

Service Credit, a financial services company specializing in customer and credit management, needed to modernize its operations to improve the efficiency of its customer care and debt collection processes. They partnered with vendor BeCloud Solutions to implement the cloud-based solution BeInContact, seeking a more flexible and innovative approach over their traditional phone system.

BeCloud Solutions implemented its BeInContact platform, which featured outbound campaigns, a predictive dialer to reduce wait times between calls, and a custom reporting system. This solution integrated with Service Credit's existing CRM and infrastructure. The results were significant, with the IT Manager reporting a 75% increase in call management efficiency, leading to improved agent productivity and a more personalized customer experience.

Service Credit

Andrea Altomare

IT Manager