Case Study: Comer Sud boosts customer experience with BeCloud Solutions' BeInContact omnichannel contact center

Implementing new technologies for a better Customer Experience

Comer Sud, a multi-brand automotive dealership in Sicily, sought to enhance customer satisfaction and streamline communications across its service (D-Service) and parts (PARTS) divisions. Their goal was to manage a high volume of customer and supplier interactions efficiently through an integrated, omnichannel approach. To achieve this, they partnered with BeCloud Solutions to implement a unified technological solution.

BeCloud Solutions implemented its BeInContact omnichannel contact center platform, integrating it with Comer Sud's Salesforce CRM for the D-Service team and providing a standalone environment for the PARTS team. The solution consolidated voice, web chat, and WhatsApp for Business into a single interface, enabling agents to identify callers and manage requests more effectively. For BeCloud Solutions, the project resulted in a significantly improved customer experience, which led to an exponential increase in new customers and higher post-sales satisfaction rates.

Comer Sud

Simona Frisella Vella

Business Unit Manager