Case Study: ePrice achieves omnichannel cloud contact center transformation with BeCloud Solutions

Dedicated support services for every purchasing need

ePrice, a leading Italian e-commerce company, faced the challenge of implementing a new, unified contact center solution for its geolocated teams in Italy and Albania within a strict two-week timeframe. To optimize operations and communication without major infrastructure changes, they partnered with BeCloud Solutions to deploy the BeInContact omnichannel cloud contact center.

BeCloud implemented its full cloud BeInContact solution, which was integrated with ePrice's existing Oracle Service Cloud CRM. This provided skill-based routing, automatic call distribution, and callback features, all while managing the porting of 100 phone numbers. The implementation was completed on schedule, allowing ePrice to avoid losing business, offer an omnichannel customer experience, and provide agents with an easy-to-use solution.

ePrice

Pio Clemente

Chief Technology Officer & CIO