Case Study: Cadlog improves customer service management with BeCloud Solutions

An efficient Customer Service Management

Cadlog, a leading European company in the digitalization of the electronic factory, needed an integrated voice-data tool to improve customer service management, specifically for lead detection and qualification. Their goal was to speed up request handling and optimize operations. To address this challenge, they partnered with vendor BeCloud Solutions to implement the BeInContact omnichannel contact center platform integrated with Salesforce.

BeCloud Solutions implemented a cloud-based solution using BeInContact, providing Cadlog with international phone numbers and unifying their software architecture across four European offices. The platform enabled both inbound and outbound call management directly through Salesforce, ensuring agents had immediate caller information. The key result was that Cadlog’s operators gained significant efficiency, working with no loss of information thanks to full integration and immediate access to customer history, which improved their overall customer experience and process optimization.

Cadlog

Cecilia Felici

Marketing & Communication Manager