Case Study: E80 Group improves global customer support with BeCloud Solutions

Always connected to customers to answer their needs

E80 Group, a manufacturer of automated logistics systems, needed to improve its global customer support to guarantee maximum innovation, safety, and efficiency. They partnered with BeCloud Solutions to implement the BeInContact solution, a 100% cloud contact center, to optimize their communication process and manage daily support requests more effectively.

BeCloud Solutions provided a fully cloud-based omnichannel solution, implementing international toll-free numbers and the "Follow the Sun" feature to seamlessly route calls between support teams in Italy and Mexico based on the caller's location and time zone. This was integrated with the customer's Salesforce CRM for automatic contract verification and agent routing. The solution from BeCloud Solutions successfully increased E80 Group's customer satisfaction and contact rate while providing a flexible, reliable service that allows for remote work and 24/7 support.

E80 Group

Roberto Sansiveri

IT Software Manager