Case Study: Dr. Helge Riegel GmbH Medical Care Center increases lab efficiency with Beckman Coulter AutoMate 1250

Dr. Helge Riegel GmbH Medical Care Center - Customer Case Study

The private laboratory of Dr. Helge Riegel GmbH Medical Care Center was facing significant operational inefficiencies, including a high risk of sample mix-ups, excessive serum consumption, and a complex manual workflow for distributing and archiving up to 6,000 sample tubes daily. These challenges, stemming from their dual operations as a joint laboratory practice and a medical specialty lab, prompted them to seek an automation solution from Beckman Coulter.

Beckman Coulter implemented two AutoMate 1250 laboratory automation systems to streamline sample distribution and archiving. The solution automated key processes, which eliminated the risk of sample mix-ups, significantly reduced serum consumption, and cut sample processing times. This resulted in the elimination of five full-time positions, allowing staff to be reallocated to improve quality, and greatly facilitated the lab's DIN ISO 15189 certification. The vendor's systems were highly reliable and their service team provided expert, rapid support.

Dr. Helge Riegel GmbH Medical Care Center

Patrik Zickgraf

Director of Laboratory Services