Case Study: Asante Ashland Community Hospital Reduces Lab Order Wait Times with Beckman Coulter

Digital faxed order management A lean in the lab initiative

Asante Ashland Community Hospital collaborated with Beckman Coulter to address significant challenges in its lab order management. The hospital was experiencing long patient registration wait times and had issues with orders being lost, misfiled, or never received, which negatively impacted both patient experience and provider efficiency.

Beckman Coulter's solution involved implementing a digital faxed order management system using the existing Meditech clinical outpatient scheduling module. This created a centralized, searchable, and HIPAA-compliant repository for all orders. The initiative included staff training and establishing new standard work procedures. As a result, Beckman Coulter helped the hospital achieve a 60% decrease in order wait time, a 25% reduction in patient registration wait time, and a 77% decrease in the proportion of patients experiencing increased wait times.

Asante Ashland Community Hospital