Case Study: Save the Children Finland improves youth support with BearingPoint's data-driven business intelligence solution

Save the Children Finland streamlines youth chat support with BearingPoint using data from 16,000 users

Save the Children Finland, a non-governmental organization, faced the challenge of optimally aligning volunteer capacity with fluctuating demand for its NetariChat online youth counselling service. They needed to analyze chat data to reduce waiting times and better demonstrate the positive impact of their volunteers' work. BearingPoint was engaged to provide a data-driven solution.

BearingPoint helped implement a Business Intelligence dashboard using Microsoft PowerBI, integrated with their existing chat tool. The solution involved a statistical demand analysis and created KPIs to balance volunteer supply with counselling demand. As a result, Save the Children Finland can now streamline services and make capacity planning decisions based on data-driven insights, leading to more efficient operations and timely support for young people. The dashboard also provides volunteers with a clear view of their positive impact.

Save the Children Finland