Case Study: Kao speeds up return-order processing with BearingPoint’s RPA-SAP automation

Kao automates return orders 24/7 with BearingPoint

Kao, a leading global manufacturer of hair care and cosmetics, faced a labor-intensive and error-prone process for handling e-commerce return orders that required significant manual data entry into SAP. To address this challenge, they partnered with BearingPoint to leverage a robotic process automation (RPA) solution.

BearingPoint implemented a UiPath bot that automated the entire return-order process. The solution automatically extracts information from emails to create documents in SAP, performs necessary transactions, and sends notifications. This provided Kao with substantial cost optimization by eliminating manual work and human error, resulting in faster processing, accurate inventory data, and the ability to resell returned items more quickly.

Kao